Our policy lasts 30 days. If 30 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.
To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging.
Several types of products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We do not accept products for intimate or sanitary use (including protection masks), hazardous products or flammable liquids or liquids.
Other items that can not be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To make a return, you must present us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, cassette, or vinyl disc that has been opened.
* Any article that is not in its original state, which is damaged or has some missing pieces for reasons that are not due to an error on our part.
* Any article that returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision on the approval or rejection of your refund request.
If your application is approved, then your refund will be treated, and a credit will be automatically applied to your credit card or your original payment method, within a period of a number of days.
Late or missing repayments (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then contact the issuing entity of your credit card because there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing time before a refund is displayed.
If after doing all these steps, you still have not received your refund, please contact us firstname.lastname@example.org.
Sellers (if applicable)
Only current price items can be reimbursed. Unfortunately, the items are not refundable.
Exchanges (if applicable)
We replace an article only if it is defective or damaged. If in this case you want to exchange it against the same article, send us an e-mail email@example.com and send us your article to: Avenue de Loulmealle 21b, Renens VD, VD, 1020, Switzerland.
If the returned item was identified as a gift when buying and if you were sent directly, you will receive a gift credit worth equal to that of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item has not been identified as a gift when buying, or if the gift donor preferred to first receive the article to offer it later, we will send a refund to the gift donor And he will know that you returned the article.
To return a product, you must send it by mail to: Longemalle 21b Avenue, Renens VD, VD, 1020, Switzerland.
It will take you to pay your own shipping costs to return your article. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from it.
Depending on where you live, the time required to receive your product exchanged may vary.
If you ship an article worth more than $ 75, you should consider using a delivery service that allows you to follow the sending or subscribe to delivery insurance. We do not guarantee that we will receive the article you are going back.